No enterprise will rip out 20 years of customer data — AI labs are building on Salesforce, not replacing it
thealexbanks · x · 2026-09-18
The author argues no enterprise will rip out the system holding twenty years of customer data — they want more out of it, so large software companies and systems of record won't go out of style. AI labs understood this first, which is why they're building on top of Salesforce this week rather than trying to replace it.
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