Salesforce launches Koa, its first CRM reasoning model, built on NVIDIA Nemotron 3 Super
NVIDIA Blog · rss · 2026-09-16
At Dreamforce, Salesforce unveiled Koa, its first CRM reasoning model, created by post-training NVIDIA Nemotron 3 Super on a proprietary synthetic dataset drawn from nearly three decades of CRM deployments. Jensen Huang joined Marc Benioff onstage, framing AI as a planetary infrastructure layer that lets us "know everything and do anything."
Key points:
- Training: supervised fine-tuning plus RL with NeMo RL, NeMo Gym and NeMo AutoModel; synthetic enterprise scenarios across 14+ industries
- Performance: matches or exceeds leading models on CRM Bench with 3x fewer errors
- Privacy: Salesforce owns the weights and runs the model entirely on its own infrastructure, with no customer data used
- Rollout: live in a Slack employee agent, customer pilots in October (Formula 1, UChicago Medicine, Xero, etc.), GA expected Winter 2026 in US regions
- Industry takes: Huang said open models have grown from 30% to 70% adoption; safety is an engineering problem, not a trade-off against speed; every enterprise will become an "agentic enterprise"; NVIDIA itself is piloting Agentforce for support workflows
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