User files police report over OpenAI billing dispute after $130 refund triggers downgrade

Stock_Trifle_3443 · reddit · 2026-09-15

A user in Europe reports a billing dispute with OpenAI: after upgrading Free → Pro 5x ($100) and then Pro 5x → Pro 20x ($130), they requested a prorated refund for the $130 within the EU's 14-day window. The $130 was refunded, but the account was instantly downgraded to Free, wiping out the paid $100 tier.

The user says OpenAI support acknowledged the Free status but refused to refund the $100; they have escalated to their bank and filed a police report, with an investigation ongoing. This is one side of the story — OpenAI has not publicly responded.

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