Xbox CEO secretly worked support tickets for months to hear players directly
bingxu_ · x · 2026-09-14
Xbox CEO Asha Sharma revealed she spent months anonymously handling Xbox support tickets, stepping into customer service herself to understand firsthand what players dislike instead of relying on reports.
More from Companies & People
- Proton CTO's leaked AI manifesto sparks employee revolt, CEO stands firm — garrytan · 2026-10-30
- Vercel founder Rauch: trust is the deepest moat for a post-AGI business — soleio · 2026-10-30
- Cyberiad Labs partners with DevCareer to train Nigeria's developers in AI, 250 free spots — jbarbier · 2026-10-30
- How Oxide Computer uses LLMs internally — FAQ Friday #66 — Sethwinterroth · 2026-10-30
- NODES 2026 goes free and virtual Nov 12 with 100+ sessions and Ng-Eifrem fireside — JeremyCMorgan · 2026-10-30
- ELLIS x UniReps talk: why distinct learning processes yield similar representations — ClementineDomi6 · 2026-10-30