Dev puts a 4,000-customer support inbox on autopilot with agents, stops reading code
natesiggard · x · 2026-09-14
In his cyc26 talk, joelhooks shares that he stopped reading code in May 2025 and put a support inbox serving 4,000 customers on autopilot with AI agents — and it worked. His methodology: "own your tools," turn every mistake into a rule in the system, and protect your attention for the work you love.
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