Flattened state in SORs strips out all the data that created it
matt_slotnick · x · 2026-09-10
Systems of Record store flattened state, missing all the data that went into creating it — human actions, emails, calls, external data — leaving agents without the business context behind each state change.
Related event: Investors Debate: SaaS Risk Is Not Extinction but Missing the Agent Layer(24 posts)→
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