The hidden economics of IT tickets: hallway questions erase the data that funds IT budgets
aakashgupta · x · 2026-09-09
A sharp analysis built on an IT-guy meme: IT budgets are set by ticket volume, so a 90-second hallway answer, if unlogged, deletes the only evidence the job exists. Legal, security, and HR teams face the same paradox — being helpful in person shrinks the department. The author cites UC Irvine research showing interruptions take 23 minutes to recover from, framing the ticket as the mechanism that makes labor visible to those who fund it.
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