Shovel digs out how work actually gets done before deciding what to automate with AI

jdjohnson · x · 2026-09-08

Mostly Serious launched Shovel, a consultancy addressing why companies that buy AI tools end up with three power users and lots of rewritten emails: the workflows that would actually pay off were never written down.

Core thesis: "A license is not a workflow." How a company actually works lives in people's heads — steps, exceptions, and judgment calls must be dug out before automation. The method runs four phases, one workflow at a time:

Target: manufacturing, engineering, healthcare, and finance companies whose most valuable workflows have never been documented. The deliverable is the workflow; the moat is the memory.

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