Redesign Work or AI Just Adds More Steps for Humans
nikvassev · x · 2026-09-06
antgrasso argues the key to human-AI collaboration is work design: let AI handle speed and repetition while people keep judgment and responsibility.
Using a claims team as an example, AI can triage cases and summarize documents, freeing specialists for context-heavy cases. But if the old workflow stays unchanged, employees end up reviewing AI output while still doing every previous step — faster technology, more work, not progress. Work design must decide where machine speed removes effort and where human judgment stays in charge.
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