Regulated company wrestles with users typing PII directly into AI chat prompts

Glitch_In_The_Data · reddit · 2026-09-06

A Reddit user at a regulated company raises the question of handling PII in AI agents and SaaS tools. Even when vendors like Genie promise not to store prompts for model training, PII typed directly into a chat still has to be sent to the underlying LLM to generate a meaningful response.

His security team is challenging this practice, and he asks how others handle it — input redaction, reliance on vendor training exemptions, or other governance approaches. The thread is open-ended with no settled answer yet.

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