User has Opus 5 write its own complaint, and it outmaneuvers Anthropic's support bot into escalation

AdoptMyKittens · reddit · 2026-09-04

A Reddit user frustrated with Opus 5's responses asked the model itself to write complaint emails to Anthropic support — and it systematically cornered the support bot. In mail 2, it pointed out the suggested fix was already active and failed, and that calling a defect 'calibration' isn't a diagnosis; the bot conceded every point yet recommended 'prompting best practices' docs. In mail 3, Opus 5 fired four direct questions — name the mechanism, route it yourself, give a ticket reference, confirm a human will read it. The bot finally escalated to human support with a conversation ID.

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