"Customer support is solved by AI" — until you actually talk to an AI support bot

econoar · x · 2026-09-03

A widely shared quip: customer support is "solved by AI" until you have to speak to an AI support agent yourself and realize it's completely useless — a reminder that this remains a very hard problem. Practitioners have been using the meme to discuss the real gap in LLM-based customer service deployments.

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