Only 15% of Bank AI Use Cases Reach Production, 60% Stuck in the 'Frozen Middle'
mikeflache · x · 2026-09-03
An Adobe/Incisiv survey of 528 financial services execs shows only 15% of proposed bank AI use cases reach production, and just 14% of banks measure ROI comprehensively.
Key points:
- 85 of 100 use cases die before going live
- 60% of banks are stuck in the "Frozen Middle," unable to scale past pilots
- Rich Turrin argues banks fail not because the tech doesn't work, but because they can't measure what works or learn from what doesn't
- The newsletter also covers employee fear of AI, customer distrust, and why China's trajectory differs
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