Google Study: Chatbots Using Companion Language Like "I'm Worried About You" Feel Less Trustworthy
jacyanthis · x · 2026-09-03
A new simulation study from Google Research spanning users in the US, UK, India, and Nigeria finds that when chatbots use anthropomorphic companion language ("I'm worried about you", "You are great, dear"), people rate them as less likable, humanlike, and trustworthy.
Related event: Google study: anthropomorphic chatbot language backfires with users(4 posts)→
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