AI Literacy Is Also About Knowing When the AI Should Hand Off to a Human

moniquejmorrow · x · 2026-09-02

Using a workplace example, the author illustrates the other half of AI literacy — understanding the tools' limits: an AI assistant can retrieve the company's parental leave policy, but when an employee asks whether their specific circumstances qualify, the AI should know to direct them to HR for human review.

The distinction is easy to miss when both questions occur in the same chat; good AI design should make that handoff explicit. Knowing when AI helps and when a person must step in builds trust in these tools.

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