How to evaluate the quality of an agent interface built on CLI/MCP?

nguyenfamjj · reddit · 2026-09-02

A company is exposing its API gateway to agents via CLI and MCP interfaces. While tool calls work, they struggle to evaluate whether the agent truly understands the product and executes tasks efficiently. The author is seeking advice on metrics or evaluation methods for agent experience, specifically focusing on product-side evaluation and real-world workflows rather than model benchmarks or API-level tests.

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