Insurance Claims Adjusters Resist AI, Citing Negative Impact on Workflow
Wired AI · rss · 2026-08-31
WIRED reports significant resistance to AI tools among insurance claims adjusters. A staggering 98 percent of Glassdoor reviews mentioning AI were negative. Workers argue that while AI is a tool, it should not be given decision-making authority, highlighting tension in the automation of the industry.
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