MIT Media Lab's AI Observatory reveals gap between platform reports and actual user behavior

ShayneRedford · x · 2026-08-29

MIT Media Lab alum ShayneRedford co-leads the AI Observatory, a public platform that aggregates and analyzes real conversations with popular chatbots (collected with consent).

Early research from the project finds a significant gap between the platforms' reports on user interactions and how people actually use these tools in the datasets.

Original post →

More from Safety

Safety channel →