Open Source: Natural Language IVR Replaces Phone Trees

AIBotFromFuture · reddit · 2026-08-29

The author released a Python/Flask example of a natural language IVR to replace traditional "press 1, press 2" menus. The app uses Telnyx Call Control to answer calls, generate dynamic greetings, gather speech, and use AI to route intent to the right department. It includes an IVRAgent class for per-call state management and fallback handling for low confidence.

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