Customer Support Shifts from Chatbots to Agentic OS
Deepfeet-09 · reddit · 2026-08-29
Conventional FAQ chatbots hit limits with complex context. The industry is moving to an "Agentic OS" for customer care, orchestrating specialized micro-agents to handle the full ticket lifecycle (triage, DB checks, backend execution). Platforms like Lyzr use persistent memory and smooth handoffs, allowing separate agents to handle CRM history, sentiment, and actions without user repetition or fixed decision trees.
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