NEJM AI study: Physicians spend hundreds of hours editing AI drafts; commonest edits cost the most

kdpsinghlab · x · 2026-08-28

A team at UC San Diego Health (led by Lily Poursoltan) published a study in NEJM AI quantifying how much time physicians spend editing AI-drafted replies to patient messages.

Their two-step framework:

They identified 15 distinct edit categories. The largest per-message time increases came from:

However, the slowest edits aren't the costliest: high-frequency drafts about scheduling, lifestyle advice, and referral coordination imposed the greatest cumulative burden—hundreds of physician-hours per 1,000 physicians in just over a year. The work offers health systems a practical framework for monitoring and fixing human-in-the-loop AI.

Related event: Editing AI Drafts Takes Doctors More Time Than Writing Themselves: NEJM AI Study(4 posts)→

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