Evaluating AI Agents in Production: QA Beyond Benchmarks

Over_Economics7893 · reddit · 2026-08-25

Once AI agents are deployed and handling thousands of real conversations, evaluation becomes complex. Developers face challenges in verifying answer correctness, policy compliance, escalation logic, information currency, and recurring errors. Automated eval sets often fail to anticipate these messy real-world scenarios. The post seeks insights from teams running agents in production about their actual QA and evaluation workflows.

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