Voice Agent Testing Methodology: Separating ASR Failures from Downstream Logic

Admirable-Wallaby457 · reddit · 2026-08-25

The author proposes a testing methodology for production voice agents and IVR systems to improve failure root cause analysis.

Core Problem: When a voice interaction fails, is the cause the speech/ASR layer, or would the downstream intent/workflow have failed anyway?

Solution:

Value: Makes regression testing and defect triage more useful than looking at transcription accuracy alone. The author has built a working framework and is seeking practitioner feedback.

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