55% of companies that laid off workers for AI regret it
GaryMarcus · x · 2026-08-25
Gary Marcus cites a Forrester survey noting that 55% of companies that laid off workers citing AI now regret it, with two-thirds already rehiring. Many firms watched quality collapse or systems fail after replacing humans with AI, forcing them to bring staff back at higher costs. Klarna and Ford are cited as case studies: Klarna quietly rehired after quality collapsed following the replacement of 700 agents, and Ford rehired engineers to fix issues automation couldn't handle. A Fortune article adds that 90% of executives believe AI has not yet boosted productivity.
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