Kavak Rebuilt Around AI: 96% of Interactions via 200k Daily Agents
astrange · x · 2026-08-25
a16z Podcast interviewed Alejandro Maza, CPO of Kavak, on how to rebuild a company around AI.
Key Stats:
- 96% of customer interactions and 95% of transactions now run through AI agents.
- Spawns between 100,000 and 200,000 agents daily.
Core Strategy:
- Total Overhaul: Maza didn't just hand employees a chat tool; he scrapped the old architecture and rebuilt APIs, teams, metrics, and the customer journey around agents.
- Rapid Iteration: When a better model made the stack obsolete, he threw it out and started over.
- Avoiding the "Six Percent Trap": Using analogies like Ford's production line, he emphasized that organizational structures often lag behind technology, requiring a full commitment to AI adoption.
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