Visa Greater China President: AI Agents Are Reshaping Commerce, and Trust Decides Scale

量子位 · wechat · 2026-08-24

In a guest essay for QbitAI, Visa Greater China President writes that AI is not merely a payments technology topic but is restructuring how consumers, merchants, financial institutions and platforms connect: agents are entering the decision-forming and execution stages of commerce, from discovering services to completing transactions within authorized limits.

The piece outlines three shifts — from "people finding services" to "services understanding people," from "people executing transactions" to "agent-collaborative decisions," and from "completing payments" to "managing customer relationships" — arguing that identity, authorization and ecosystem trust are prerequisites for scaling agentic commerce. China, with its mature digital payments and rich platform ecosystems, may be the first market to see AI commerce at scale. Visa's Intelligent Commerce initiative focuses on trusted identity, clear authorization, secure credentials, payment controls and ecosystem coordination.

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