Designer calls user feedback 'horrible', sparks debate over defensive customer support
thisguyknowsai · x · 2026-08-23
A user gave negative feedback about a product design (likely an AI tool), only to be criticized by the designer, sparking controversy. The original poster notes that even when facing harsh criticism, customer support should never be defensive or condescending—especially when the user's issues (e.g., difficulty finding the billing page) are valid. The correct approach is to apologize and appreciate the feedback.
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