Customer spends hundreds daily on useless AI agent prompts: to intervene or not?
idanst · reddit · 2026-08-23
An AI agent platform founder faces a dilemma with a customer who spends hundreds of dollars daily generating massive, inefficient scripts via agents instead of writing concise code.
Key Points:
- Inefficient Workflow: The customer, a QA professional, pastes extremely long prompts to generate files rather than using 3-4 small skills (50-100 lines each).
- Customer Satisfaction: Despite the high cost and inefficiency, the customer is happy with the results and refuses to switch to cheaper alternatives like Claude Code.
- Platform Impact: The customer's unique usage (e.g., frequent rollbacks) has forced the platform to build complex features like "point-in-time restore".
The Question: Should the platform allow the spending to continue, or push for a workflow change (potentially risking the customer)?
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