Where do you draw the line between an AI agent and a human?
TowerPuzzleheaded887 · reddit · 2026-08-22
Building voice agents for businesses raises the question of decision boundaries. While tasks like answering questions or booking appointments are safe for automation, actions involving refunds, price changes, angry customers, or safety risks require human intervention. The author advocates for handling predictable work via agents while mandating human approval for high-stakes actions involving financial, safety, or relational consequences, inviting discussion on rules, confidence scores, or approval workflows.
Related event: Defining AI Agent Action Boundaries(2 posts)→
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