Headway built a custom Claude Code agent for 900 employees
danshipper · x · 2026-08-22
Background
Mental health company Headway found off-the-shelf AI products lacking for their security, compliance, and workflow needs regarding sensitive patient data.
Solution: Eddy
- Tech Stack: Built on Anthropic's Claude Code SDK, hosted on AWS.
- Architecture: Conversations run in sealed, disposable containers with strictly limited access to internal tools, allowing autonomous agent operation.
Results
- Adoption: Nearly all 900 employees at Headway are Daily Active Users (DAUs) of the tool.
- Customization: The custom "harness" enables tighter business integration and stricter control than generic products.
Related event: Headway builds in-house Claude assistant Eddy with 900 daily active users(2 posts)→
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