AI Investment Struggles? HBR Points to Overlooked 'Middle Office' Tasks
hjameswilson · x · 2026-08-21
A Harvard Business Review article notes that despite heavy AI investment, many companies struggle to see measurable business results. Large-scale surveys show that two years post-deployment, the impact on earnings and hours is statistically negligible. The article argues this is partly because companies overlook 'middle office' tasks—such as contract reviews, risk management, and compliance—which are rife with exceptions and represent key opportunities for AI.
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