Don't just build a chat box: Real Agent value lies in workflows

sujingshen · x · 2026-08-20

The cited post argues that the biggest mistake in Agent products is treating the chat interface as the product itself. True value comes from completing controllable actions within real workflows. The author extends this, suggesting that relying solely on chat interfaces wastes two decades of interaction experience, and advocates for alternatives like real-time voice reporting. The core test is to ask what action capabilities remain if the chat box is removed.

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