I Talk Clients Out of Building Agents. Their Processes Are Usually a Mess.
yussefsamir · reddit · 2026-08-19
An AI consultant noticed a pattern: clients start with "we need an AI agent," but upon digging in, often have no documented process—just ad-hoc human work or disconnected tools.
Core Insight:
- Automation ≠ Solution: Building an agent on chaos just automates the mess. When it breaks, the AI gets blamed for the underlying root cause.
- Consultant Approach: The first question isn't about the agent, but "walk me through exactly what happens today, step by step."
- Real Solution: Often means recommending something much simpler than requested, or pausing development to document the process first.
Reflection: "Agent" has become the default buzzword, even when the real need is boring process standardization.
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