PayPal Presents SAGA: Unified User Embeddings Across Multi-Surface Actions

_reachsumit · x · 2026-08-18

PayPal introduces SAGA (Structure-Attended Generative Action Embedding), a model designed to capture cross-surface behavioral signals for recommender systems. Unlike prior models operating in homogeneous spaces, SAGA encodes interaction sequences across a financial ecosystem—checkout, P2P, in-app engagement, and email—into a unified user representation.

Core Mechanisms:

Performance:

Offline ablation studies validate the design choices. Downstream models integrated with SAGA embeddings achieved significant lift in clicks and conversions across diverse touchpoints compared to alternative architectures.

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