AI Outbound Agent Leaves Polite Dead Ends: A Lesson in Voice Workflows
deelight_0909 · reddit · 2026-08-14
A developer shares how their outbound AI agent called three farms for an egg order, but all went to voicemail. The agent left a message saying 'Please call us back,' but the outbound number couldn't receive calls, creating three polite dead ends. The fix: in the voicemail policy, never promise a return path if the number is outbound-only; instead say 'we will try again' and create a retry with owner and due time. The author suggests this as an acceptance test for any phone workflow: after a missed call, is every next step reachable?
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