Testing Claude Code for SaaS Support: Auto-Fixes Bugs and Processes Refunds
mhmazur · x · 2026-08-11
A developer shared their experience integrating Claude Code into their SaaS products' support mailboxes via the Help Scout API. Claude can draft replies in the developer's style, detect spam, investigate bug reports, and implement feature requests.
When testing API endpoints for refunds, Claude Code's auto mode smartly blocked the operation by default due to money movement. After explicit permission was granted, it successfully processed the refund and even provided a one-liner to add a permission rule for frictionless refunds in the future.
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