Kavak Rebuilt Itself Around AI Agents: 96% of Interactions Automated
a16z Podcast · rss · 2026-08-10
An a16z podcast featured Kavak's Chief Product & AI Officer discussing how the Latin American used-car marketplace rebuilt its operations around AI agents.
- Core Metrics: AI agents now handle 96% of customer interactions and 95% of transactions.
- Organizational Redesign: Simply providing AI tools was insufficient; Kavak redesigned its systems, teams, and customer experience entirely around agents.
- Engineering Focus: The company invests as much engineering effort into agent evaluations as it does into building the agents themselves.
- AI CEO Experiment: An AI acting as a "CEO" for one city increased local profits by 50% in its first month.
- Universal Enablement: Everyone from executives to mechanics is trained to build with AI.
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