Xfinity Caught Randomizing AI Customer Service Voices to Fool Users
natolambert · x · 2026-08-08
A user discovered that telecom provider Xfinity intentionally randomizes the voices of its AI customer service bots, making it harder for customers to recognize they are talking to an AI.
This deliberate concealment of AI identity sparked outrage, with critics accusing the company of "gaslighting" users. The incident highlights growing public backlash against the deceptive use of AI in customer support.
Related event: Xfinity Customer Service AI Slammed for Impersonating Humans(3 posts)→
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