Indian NBFC Deploys AI Voice Agents for 15M+ Debt Collection Calls
auto_grad_ · x · 2026-08-06
Kogta Financial, a retail-focused NBFC in India, has built its debt collection agents using Smallest AI's voice stack to navigate the country's complex linguistic landscape.
The AI agent handles rural accents, mixed-language speech, and regional number pronunciations. The deployment shows strong operational results:
- Placed over 15 million calls, successfully settling high-value EMIs directly during the call.
- Handled 130+ concurrent calls with a mere 0.2% failure rate.
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