Beyond Aesthetics: Product Taste in AI PM is Deep Customer Empathy

iamKierraD · x · 2026-08-01

The author explores a major misconception in forward-deployed AI product management: the belief that product taste is merely about aesthetics, creativity, or instinct.

She argues that true product taste stems from a profound understanding of the customer's reality—their workflows, friction points, values, and what they are trying to protect. By consistently viewing the world through the customer's lens, product managers can make better decisions, knowing exactly when AI adds genuine value versus when a simpler solution is optimal, ultimately building products that users trust.

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