Building AI Booking Assistants: Solving Fuzzy Service Matching
Necessary-Pain-9048 · reddit · 2026-07-30
A developer building an AI booking assistant for a salon highlighted the challenge of fuzzy service matching when users say 'hair trim' but the catalog says 'Haircut'. They outlined five potential approaches: direct prompt matching, embeddings, fuzzy string matching, synonyms tables, and LLM function calling. The developer seeks community advice on the most reliable production method to prevent hallucinated prices and handle ambiguities.
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