AI Disrupts Traditional BPO: Genpact CEO Shocked by Lean Startup Rivals
bigaiguy · x · 2026-07-30
A meme is circulating in the AI community highlighting that the CEO of traditional BPO giant Genpact realized the AI startup disrupting his business has fewer employees than a single floor of his own company. This underscores the massive impact AI is having on traditional labor-intensive outsourcing models.
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