Anthropic Console users report API credit purchases failing after card authorization succeeds
mmhh7888 · ghdev · 2026-07-22
Billing blocker on Anthropic Console
A user reports that purchasing API credits has failed since July 20, 2026, blocking work for three days.
What happened
- The same card successfully bought credits on July 16.
- On July 20, purchases began failing after card authorization succeeded.
- The issuer confirmed there was no 3D Secure failure, fraud block, or transaction restriction.
- Multiple payment methods were tested, including the previously working debit card, a virtual card, and a newly issued credit card; the authorization could succeed, but the purchase still failed.
Key point
This is described as an Anthropic Console billing issue, not a Claude Code defect. The reporter says support only replied via the Fin AI agent and no human reached out.
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