OpenAI’s Presence targets customer service, sales, HR and IT with real-time AI agents
EverydayAI_ · x · 2026-07-23
OpenAI’s new Presence launch is being framed as an enterprise AI agent platform for real-time voice and chat workflows.
- It targets customer service, sales, HR, and IT
- The pitch is that companies can build and manage real-time AI agents from one place
- The discussion argues the system now feels fast, natural, and capable enough to threaten traditional phone trees and frontline support workflows
The post also notes that the launch appears to have been easy to miss, despite potentially being one of OpenAI’s most important enterprise moves.
Related event: OpenAI Launches Enterprise Agent Presence(7 posts)→
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