Loops vs. graphs: a new way to structure agent workflows around company memory

femke_plantinga · x · 2026-07-23

The post lays out two ways to run an agent on the same support task: loops and graphs.

Both rely on a shared company brain: past tickets, policies, and product docs that each step can pull from as the work moves through the process. The takeaway is simple: use loops for one-off, exploratory work; use graphs when the work is repeatable and the path is already known.

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