Coinbase’s developer support team built a self-improving agent system
LangChain · x · 2026-07-20
At Interrupt, Coinbase Engineering Manager Evan Kormos shared how Coinbase’s developer support team built a self-improving agentic system on top of self-hosted LangSmith.
The talk is about an internal engineering workflow, not a consumer product: the team used LangSmith as the foundation for an agentic support system that can improve over time through feedback loops and operational use.
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