Automating Support Tickets with Codex App
rudrank · x · 2026-07-11
The author mentions they started automating support tickets within the ChatGPT (Codex) App: - Creating an independent thread for each ticket to facilitate routing and auditing. - Letting the model perform triage first, then creating a PR. They also observed that while they usually write very short "triage" prompts manually, the model generates much more detailed prompts that are better suited for this workflow.
Related event: Using Codex App to Automate Support Tickets(2 posts)→
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