Automating Support Tickets with Codex
rudrank · x · 2026-07-11
I started automating support tickets within the ChatGPT (Codex) app:
- Creating an independent thread for each ticket for isolated processing.
- Letting the model perform triage first, then generating a PR to resolve the issue.
The author believes this approach generates more threads but makes reviewing and tracking significantly easier.
Related event: Using Codex App to Automate Support Tickets(2 posts)→
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