Revolut Voice Agent Handles 25,000 Calls Monthly, 8x Faster
nathanbenaich · x · 2026-07-03
Fintech company Revolut's voice customer service system processes about 25,000 calls per month in multiple languages, resolving issues 8 times faster than traditional chatbots. Introduced by Revolut's Head of Machine Learning Engineering, Nikolay Donets, the system highlights the significant efficiency gains of voice AI in enterprise customer support.
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