WhatsApp Agent Mismatched Contacts by First Name, Prompting Identity Mapping Rules

A WhatsApp follow-up agent matched event guests to CRM contacts by first name only, sending messages to 3 wrong recipients. The developer now shares an identity mapping fix with 8 rules to prevent recurrence.

2026-11-03 ~ 2026-11-04 · 2 related posts

• Agent matched 3 contacts wrong in one blast: identity maps beat name joins — petrusenko_max · 2026-11-03
• Dev shares 8 identity-mapping rules after his WhatsApp agent matched the wrong person 3 times — petrusenko_max · 2026-11-04